Designation

1.Technical Support Representative - Audio Visual

2. Onsite Maintenance Technician - Audio Visual

Shift : Day Shift (But candidate must be comfortable with rotational shift)

Location : Mumbai

Note: We are only looking for candidates from Audio Visual industry.

Also, the selected candidate would be working from Client's Office which would be disclosed during interview.

Job Summary

TheTechnical Support Representative is responsible for investigating, resolving, or escalating incidents as required. This position will act as the front line of support utilizing remote monitoring and management applications.

The Onsite Maintenance Technician will work in partnership with the Customer, management team, Global Helpdesk, and SIG teams to provide on premises support for customers at customer site(s) with the end goals of delivering a world-class Customer Service experience.

Key Responsibilities

For Technical Support Representative Role

- Adhere to client SLAs
- Maintain skilled, empathetic customer interaction
- Provide technical support for ProAV, Video Conferencing, UC solutions
- Develop competency in monitoring platforms/devices
- Collaborate with GSOC staff for incident handling
- Respond quickly to automated alerts and customer inquiries
- Document interactions and follow up on escalations




- Participate in training and keep certifications updated

For Onsite Maintenance Technician Role

- Setup/breakdown of conference spaces for events
- Perform preventative maintenance (test/repair cables, hardware)
- Clean AV equipment (camera lenses, monitors, fans)
- Maintain job site documentation
- Provide meeting support, install connectors, assist with recording
- Work professionally with internal/external teams
- Deliver client training when required
- Follow local safety standards
- Setup, operate, and troubleshoot AV systems
- Travel to job sites as needed

EDUCATION / EXPERIENCE

- High school diploma (college preferred)
- Customer service experience preferred
- Minimum of 3- 8 years of audiovisual integration experience preferred
- IT/AV/VTC/UC experience preferred
- Proficient in Microsoft Office
- Knowledge of video conferencing endpoints, AV control systems, and room peripherals desirable

Certifications Pref:-

For Onsite Maintenance Technician Role

- AMX Intro to Networking for AV Professionals
- Crestron Professional Installation
- Exton AV Associate Certification
- InfoComm Quick Start to the Audio-Visual Industry
- InfoComm CTS General Certification

If interested kindly share your cv at [email protected]

📌 Technical Support Representative - Audio Visual (Mumbai)
🏢 Bean HR Consulting
📍 Mumbai