Skill required: Payroll - Payroll Process Design

Designation: HR Service Delivery Analyst

Qualifications:Any Graduation

Years of Experience:3 to 5 years

What would you do This role involves a deeper understanding of Payroll Admin and leveraging expertise to solve specific problems related to payroll. Responsibilities include training and developing the team s functional knowledge, administering satisfaction surveys, and providing general support to client employees and communication.
o Read, understand, and analyze client processes as a subject matter expert. o Execute processes accurately and timely as a hands-on processor. o Master the given process and help team members overcome process-related queries. o Escalate issues and seek advice when faced with complex problems. o Pay close attention to the quality of written and verbal English skills within the team. o Create logical plans, realistic estimates, and schedules for activities or project segments. o Ensure LWl s are followed and updated regularly and train team members on process updates. o Maintain, validate, and update process documentation to ensure compliance. o Perform "Root Cause Analysis" on issues and suggest appropriate corrective actions. o Propose process improvement ideas to reduce time, improve accuracy, or enhance controls.
o Participate in knowledge transfer of any process/client and acquire in-depth knowledge as an SME. o Participate in various internal or client initiatives related to the process. o Understand existing performance metrics, how they are measured, and improve the measurement system.





What are we looking for o Excellent interpersonal skills to build effective relationships with stakeholders at all levels.
o Strong customer orientation with high responsiveness to urgent requests or troubleshooting.
o Resilience and ability to work under pressure.
o Valuable organizational, prioritization, and multi-tasking skills to meet deadlines.
o Analytical and problem-solving skills.
o High levels of confidentiality.
o Attention to detail and quality-driven in communications and system transactions.
o Ability to handle customer complaints professionally and escalate when appropriate.
o Basic leadership and coaching skills.

o Knowledge of Payroll Processes.
o SuccessFactors experience is a plus.
o HR Domain certification/Payroll Certification is a plus.
o Strong MS Office and Excel skills.

Roles and Responsibilities:
- In this role you are required to do analysis and solving of lower-complexity problems

- Your day to day interaction is with peers within Accenture before updating supervisors

- In this role you may have limited exposure with clients and/or Accenture management

- You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments

- The decisions you make impact your own work and may impact the work of others

- You will be an individual contributor as a part of a team, with a focused scope of work

- Please note that this role may require you to work in rotational shifts

Qualification Any Graduation

📌 HR Service Delivery Analyst (Mumbai)
🏢 Accenture
📍 Mumbai