- Provide technical support to end users through phone, email, or in-person interactions.
- Troubleshoot and resolve hardware and software issues related to laptops, desktops, printers, and other peripherals.
- Collaborate with internal teams to identify root causes of recurring issues and implement solutions.
- Document all incidents using a ticketing system for tracking purposes.
Job Requirements :
- 2-4.2 years of experience in IT helpdesk or service desk environment.
- Technical troubleshooting, Robust Microsoft Office (Outlook, Word, Excel, Power Point, Teams), Zoom, Windows and MAC operating systems, mobile device hardware and software, networking, video conferencing, Audio/Video, Telephony equipment, Active Directory administration will be an advantage.
- Excellent communication skills for effective issue resolution over the phone or in person.
📌 End User Support (Mumbai)
🏢 Deloitte US-India Offices
📍 Mumbai
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