Job Overview:
The Quality Analyst is responsible for monitoring, evaluating, and improving process quality to ensure compliance with defined standards and service level agreements (SLAs).
Key Responsibilities:
- Monitor calls, transactions, or processes for quality compliance
- Conduct quality audits and evaluations
- Provide feedback and coaching to operations teams
- Identify quality gaps and recommend corrective actions
- Prepare quality reports, dashboards, and MIS
- Support process improvement initiatives
📌 Quality Analyst (Mumbai)
🏢 TP
📍 Mumbai