Role Name ServiceNow CMDB Developer Location :Pune/Hyderabad Support CMDB Strategy Architecture oDefine and maintain the CMDB strategy data model and architecture aligned with banking regulatory and operational requirements oDesign configuration item CI classes attributes and relationships across infrastructure applications cloud and thirdparty services oEnsure CMDB alignment with ITIL ITSM processes including Incident Change Problem Release and Asset Management Enforce Data Quality Governance oEnforce CMDB governance policies and standards oMonitor and improve CMDB data quality including completeness accuracy timeliness and consistency oImplement KPIs and dashboards for CMDB health and compliance Discovery Integration oLead implementation and optimization of automated discovery tools oIntegrate CMDB with upstream and downstream systems oValidate reconciliation rules and data normalization processes Risk Compliance Alignment oSupport regulatory and audit requirements eg operational resilience thirdparty risk oEnable impact analysis dependency mapping and service visibility oPartner with Risk Compliance and Audit teams to ensure CMDB data supports control testing and evidence requests Change Service Impact oEnsure CMDB is a trusted source for change impact analysis and service dependency mapping oEmbed CMDB usage into Change Advisory Board CAB processes oSupport major incident management with accurate service and infrastructure relationships Leadership Advisory oAct as a subject matter expert SME for configuration management within the bank oMentor junior CMDB analysts or consultants oAdvise senior stakeholders on CMDB maturity roadmap and value realization Preferred Qualifications oITIL Expert or ITIL 4 Managing Skilled certification

oCMDB Service Mapping or platformspecific certifications

oExperience with multiregion hybrid cloud banking environments

oExposure to DevOps or SRE practices in regulated organizations

Key Competencies

oDeep expertise with enterprise CMDB platforms eg ServiceNow or equivalent

oStrong understanding of

IT infrastructure servers networks storage

Applications and middleware

Cloud platforms IaaS PaaS SaaS

oHandson experience with discovery reconciliation and data normalization

oITSM Frameworks

Strong working knowledge of ITIL v3 or v4 particularly Configuration Change Incident and Asset Management

Experience aligning CMDB with service mapping and business service models

oBanking Regulatory Awareness

Understanding of banking operational risk resilience and audit expectations

Experience supporting audits regulatory reviews and risk assessments using CMDB data Experience o8 years in IT Service Management Configuration Management or IT Operations roles o4 years in a senior CMDB consultant or specialist role preferably within banking or financial services oProven experience operating in highly regulated largescale enterprise environments

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📌 Senior Specialist - Architecture (Mumbai)
🏢 LTM
📍 Mumbai