Role & responsibilities

- Own the P&L;: take end-to-end ownership of Coverfox.com revenue, cost, and margin; drive the business toward its revenue target
- Run the business day to day: set priorities across acquisition, conversion, renewals, and service; make the trade-offs that move revenue and margin
- Drive the shift to automation: lead the move from call-centre to SEO/SEM and chat/WhatsApp/voice bots; minimize manual intervention through automations
- Growth & marketing: own the acquisition plan (SEO content engine, Ads), optimize CAC, and grow qualified lead volume and conversion
- Renewals & retention: protect and grow the renewal book; run reactivation and renewal-reminder campaigns
- Product features: prioritize and launch customer features helping them buy and manage their insurance with product and engineering
- Insurer coordination: coordinate with insurer and partner teams whenever required - on products, pricing, integrations, and issuance
- Team & vendors: manage the operating team and external vendors/agencies; set targets and take control of the overall business
- Reporting:



run the business on data; report performance through CRM so leadership has a live view
- Compliance: ensure the business operates within IRDAI guidelines

What we are looking for?

- 5+ years of experience, with a background in insurance (broking, insurtech, or an insurer) - you understand motor, health, and/or life products and the policy lifecycle
- Experience running a business line, category, or P&L; or a strong growth/operations role ready to step up to full ownership
- Proven track record in a B2C digital workplace: acquisition, conversion, and retention
- Commercial fluency: comfortable with revenue, cost, margin, CAC, LTV, and unit economics
- Strong analytical skills; able to make decisions from data and hold a team to targets
- Ability to work cross-functionally with product, engineering, marketing, and insurer partners
- Strong ownership and bias for action; comfortable in a fast-moving, build-from-scratch environment

📌 Business Manager (Mumbai)
🏢 Coverfox
📍 Mumbai