06 Aug
|
Greytrix
|
Thane
Job Description:
customer support representatives and oversee their daily activities
Develop and implement customer support strategies and policies that align with the company's goals and objectives
Establish and maintain an issue tracking and management system to ensure timely and effective resolution of customer inquiries and issues
Develop and maintain an escalation matrix to ensure customer issues are handled in a timely and appropriate manner
Requirements
Conduct regular training sessions for the customer support team to ensure they are equipped with the necessary skills and knowledge to handle customer inquiries and issues
Analyse customer feedback and provide recommendations to the product team to improve product functionality and customer satisfaction
Manage customer support metrics, such as response time, resolution time, and customer satisfaction scores, and identify areas for improvement
📌 Erp Support Executive (Thane)
🏢 Greytrix
📍 Thane