Role & responsibilities

- Monitor Finacle application, EOD/BOD processes, and scheduled jobs.
- Handle userreported issues and service requests related to:
- Login failures
- Menu access issues
- CIF/Account creation errors
- Transaction failures
- Print/Report issues

- Perform basic troubleshooting and provide quick resolutions.

Incident Management

- Log, track, and update tickets in ITSM tools (ServiceNow/Remedy).
- Provide initial diagnosis and escalate to L2/L3 for unresolved issues.
- Ensure SLA compliance and timely ticket closure.

User Support

- Assist branch/operations teams in Finacle transactions.
- Guide users on menu options, workflows, and standard system operations.
- Provide support during highvolume periods such as:
- EOD/BOD
- Monthend / Quarterend processes

Technical Activities

- Perform health checks on Finacle services, servers, and interfaces.
- Basic troubleshooting of:
- Application services
- Connectivity issues
- Network/browser issues related to Finacle





- Coordinate with Infra/DB/Network teams for dependency issues.

Reporting & Documentation

- Prepare daily/weekly operational status reports.
- Document recurring issues, workarounds, and standard procedures.
- Assist in UAT support and basic validation.

Required Skills & Experience

Technical Skills

- Understanding of Finacle CBS workplace (Menus, Modules & Workflows).
- Basic knowledge of:
- SQL queries (SELECT, UPDATE, INSERT basics)
- Linux/Unix commands
- Network fundamentals

- Familiarity with Finacle modules like:

- CASA
- Loans
- Deposits
- CRM
- Payments/NEFT/RTGS

Preferred candidate profile

We need Finacle L1 Candidate

Hands on Experience into EOD/BOD

Finacle Scripting

Finacle 10X Version

CASA/ TD Modules

WFO (6 Days)

Male Candidates Preferably

📌 FinacleSupport (Navi Mumbai)
🏢 Experis
📍 Navi Mumbai