Accountable & Responsible for:

- Generating Recent Leads & Follow up on the same for New Revenue Generation opportunities in AMC & Spares Business
- Ensuring adherence to discipline of functional reports & work timelines
- Ensuring highlighting deviations if any to management at the earliest
- Minimizing accidents & incidents by adherence/ awareness of safety norms
- Improving Team member performance by regular reviews of Team Members vis-a-vis performance, skills & behavioral requirements of Gemini
- Customer Satisfaction Index
- Parts operations

Accountable for:

- Ensure commissioning of machines & provide training as per purchase order
- Ensuring payment is received as per agreed terms before service execution
- Pre delivery inspection of the machine as per customer PO and ensuring the proper functions of the machine before dispatch to customer.
- Pre inspection of spares received from OEM / quality check of spares by technical engineer at our works & ensuring to dispatch at correct site & concerned person.
- Attend under warranty machines breakdown within 2 days of complaints received




- Design a quarterly visit calendar aligning to the AMCs maintenance & part-fitment for every geographic area.
- Ensure completion of service of the material within 1 week of receipt of spares & inform commercial team on day of completion
- Ensure Quotations (for spares & services) are submitted to customer within 2 days of need identification for AMC Customers/ Non-AMC Customer
- Ensure that all customer complaints are closed within 10 days for minor complaints without spares & within 1 month for major complaint, with spares
- Ensure that all planned visits are attended and completed satisfactorily & service reports are submitted in Salesforce on Daily basis
- Inspection & quotation making within 4 working days after receipt of material at warehouse
- Update weekly/ Monthly calendars for handling chargeable breakdown & commissioning requests
- Arrange for transportation of machine & any additional fitments as required in customer PO
- Process the warranty claims/ labor claims with OEMs within 2 days

📌 AGM - After Sales Service (Navi Mumbai)
🏢 Aarvi Encon
📍 Navi Mumbai