Location - Mumbai

Industry-
Consumer Electronics & Appliances & Telecom

Role- Service Training & Customer Service Operations

Key Responsibilities

- Conducted training programs for distributors, channel partners, and customer service teams on company processes, products, and compliance requirements.
- Designed and delivered induction, refresher, and knowledge enhancement training sessions.
- Prepared training manuals, presentations, and knowledge management documents to support employee learning.
- Identified knowledge gaps through performance analysis and implemented customized training interventions.
- Updated and maintained knowledge management portals and ensured timely communication of process updates.
- Monitored training effectiveness through quality scores, performance metrics, and employee assessments.
- Coordinated with cross-functional teams including customer service, sales, operations, and HR to ensure smooth execution of training initiatives.
- Conducted audits to ensure adherence to regulatory guidelines, company policies, and operational processes.
- Managed customer service quality metrics, turnaround time (TAT), and MIS reporting.




- Handled customer query resolution and coordinated with internal stakeholders to ensure timely issue closure.
- Prepared operational reports, dashboards, and performance summaries for management review.
- Supported distributor and retailer management activities, including issue resolution and process coordination.
- Assisted in sales operations through order coordination, inventory support, and channel partner communication.
- Maintained solid relationships with distributors, channel partners, and internal teams to improve service quality and operational efficiency.
- Ensured adherence to standard operating procedures, quality standards, and organizational policies.
- Participated in process improvement initiatives to enhance customer satisfaction and operational performance.

Key Skills

- Training Delivery
- Induction & Refresher Training
- Knowledge Management
- Customer Service Operations
- Process Training
- Quality Monitoring
- Performance Analysis
- MIS Reporting
- Distributor & Channel Partner Management
- Customer Query Resolution
- Team Coordination
- Microsoft Excel, Word & PowerPoint
- Presentation & Communication Skills
- Process Documentation
- Stakeholder Management

📌 Field Technical Trainer (Mumbai)
🏢 HR Mind
📍 Mumbai