- Responsible for customer interface as the first point of contact
- Conduct the welcome call for every current customer
- Resolve day to day queries. Strive for maximum closure on real time basis
- Effectively handle customer feedback and complaints
- Ensure timely closure of complaints with necessary back-end coordination
- Collections and follow ups based on the monthly target, including
- Supporting the Customer Care head with insight on customer expectations and issues vis--vis product and customer service delivery
- Adherence as per the SOPs
- Inputs and support in preparing monthly reports MIS
- Keeping a check on the outstanding status of collection from customers
- Assist the bank approvals for the project with regards to housing loan
- Checking various client related documents before execution
- Providing housing finance assistance as per customer requirements
- Execution of agreement for sale or equivalent