Role & responsibilities

- Outbound & Inbound Calls: Make outbound calls to prospective clients to pitch offerings, and handle inbound queries from existing users.
- CRM Data Management: Accurately record call outcomes, client feedback, payment status, and interaction details in the CRM software after every call.
- Objection Handling: Address client concerns and objections professionally and persuasively to keep the conversation moving forward.
- Follow-Ups: Call back interested or pending clients to move them toward closure, appointment scheduling, or resolution.
- Collections: Follow up with existing clients on pending payments/dues and ensure timely collection.
- Account Growth: Identify opportunities for upselling/cross-selling and new business development within the existing client base.
- Target Achievement: Meet daily/monthly quotas for lead generation, follow-ups, query resolution, collections, and account retention.
- Reporting: Maintain call logs and account-wise records, and share periodic updates with the reporting manager.
- Coordination: Work closely with the sales and support teams to ensure smooth handovers and follow-through on leads and accounts.
- Dedicated Account Ownership: Manage an assigned set of existing client accounts and act as their single point of contact for all queries, minor to major.




- Client Onboarding & Training: Handle onboarding of new/existing clients for products and services, and provide training on usage as required.
- Query Resolution & Troubleshooting: Address and resolve client queries and technical/service issues promptly, coordinating with internal teams wherever needed.

Preferred candidate profile

- Experience: 1-3 years of experience in telecalling, inside sales, CRM/client servicing, key account management, or collections.
- Education: Any Graduate.

Skills:

- Strong verbal communication, active listening, and relationship-building skills.
- Hands-on experience with CRM software and basic computer/data entry.
- Ability to handle rejection and stay patient and professional during difficult calls.
- Comfortable handling collections conversations professionally and persistently.
- Ability to identify upsell/cross-sell opportunities within existing accounts.
- Ownership mindset - able to independently manage an allotted set of accounts end-to-end.
- Positive command over English/local languages to avoid miscommunication.
- Strong time management and ability to multitask across high call volumes and a portfolio of accounts.
- Target-driven mindset with a track record of meeting quotas.

📌 CRM (Mumbai)
🏢 Aditi Tracking Support
📍 Mumbai