Role & responsibilities

- Provide L2 technical support to VIP and Executive users for hardware, software, and network-related issues.
- Diagnose and resolve desktop, laptop, operating system, application, and peripheral-related incidents.
- Ensure prompt resolution of issues while maintaining defined service levels (SLAs).
- Coordinate with internal IT teams and vendors for issue escalation and resolution.
- Install, configure, and support IT hardware and software as required.
- Maintain accurate documentation of incidents, resolutions, and service requests.
- Deliver high-quality customer service while handling sensitive and high-priority user requests.

Preferred candidate profile

- Strong technical troubleshooting skills
- Good knowledge of Windows Operating Systems and desktop support
- Basic to intermediate network troubleshooting knowledge
- Hardware and software installation, configuration, and troubleshooting
- Microsoft Office/Microsoft 365 support
- Printer and peripheral device support

Perks and perks

📌 VIP Support engineer (Mumbai)
🏢 Team Computers
📍 Mumbai