Role & responsibilities

- Welcome and assist walk-in members and prospective clients.
- Handle front desk operations and member inquiries.
- Conduct outbound cold calls and follow-ups on leads.
- Convert inquiries into gym memberships and achieve sales targets.
- Explain membership plans, offers, and services to prospective members.
- Maintain lead records and update CRM/registers.
- Handle incoming calls, WhatsApp inquiries, and social media leads.
- Resolve member queries and provide exceptional customer service.
- Coordinate with trainers and management for member requirements.
- Manage daily reports, attendance, and basic administrative tasks.

Preferred candidate profile

- Minimum 1 year of experience in Reception, Telecalling, Customer Service, or Sales.
- Strong communication skills in English,



Hindi, and Marathi (preferred).
- Confidence in handling sales conversations and objections.
- Good computer skills (MS Office, WhatsApp, email, etc.).
- Pleasant personality and professional appearance.

- Telecalling and lead conversion experience.
- Sales and customer relationship management.
- Front desk and administrative experience.
- Experience in the fitness industry is an added advantage.

Perks and perks

- Performance-based incentives.
- Career growth opportunities.
- Friendly and energetic work environment.
- Complimentary gym membership.

📌 Receptionist / Front Desk Executive (Sales & Client Relations) (Mumbai)
🏢 Ignite Fitness Club Mumbai
📍 Mumbai