Client Relationship Manager

Step into a workspace that values artistry, precision and passion. Your next chapter starts here.

Category: CRE

Location: Mumbai

No. of Positions: 1

Experience: 5

What would you be required to do

- Client Interaction & Lead Handling: Handling all client enquiries promptly and professionally via calls, marketing campaigns, newspaper inserts, advertisements, references, or other channels. Validate client information per internal criteria and record accurately in the CRM. Ensure no client calls go unanswered; promptly return any missed calls.
- Appointment Scheduling & Coordination: Schedule and confirm client appointments for experience centre visits. Serve as the first point of contact during visits; welcome, brief, and ensure clients are comfortable. Follow up with clients post-visit and reschedule appointments as needed, keeping internal teams informed.
- Internal Liaison & Communication: Act as the bridge between clients and the Sales/Design teams to capture initial requirements. Coordinate meetings, handovers, and follow-ups post-initial discussions. Communicate client preferences, special requests, or reschedules proactively to internal teams.
- Experience Centre & Premium Service: Conduct guided tours of the experience centre when required.



Maintain a luxurious and welcoming workplace reflecting the brand s high standards. Document client feedback and insights to improve services and offerings.
- Data Management & Reporting: Maintain structured and up-to-date records of all client interactions, appointments, and visits. Prepare daily or weekly reports on client interactions, appointments, and follow-ups for internal review.
- Events & Marketing Collaboration: Assist in organizing exclusive events, client days, or photoshoots, ensuring flawless execution. Collaborate with Marketing to provide insights on lead quality and client interaction trends.
- Workplace Experience & Operations: Manage client areas, ensuring smooth operations and premium service delivery. Maintain the experience centre ambiance, d cor, housekeeping, and overall environment to luxury standards with the help of the admin Supervisor. Coordinate with vendors, service providers, and facility teams to ensure seamless operations, with the help of the admin Supervisor. Support HR and leadership in planning internal events and initiatives.

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Client Relationship Manager (Mumbai)
🏢 Quarry Gallery
📍 Mumbai