Responsibilities:

- Assist with interfacing between the field organization and internal support structure by providing timely onsite technical assistance to Customers, Field Applications Scientist/Specialists, and Territory Account Managers
- Install, upgrade, repair, and maintain instrument systems in defined territory
- Respond to service requests and ensure customer satisfaction
- Manage service parts inventory levels
- Maintain up to date customer information, technical files, and appropriate databases
- Provide timely and accurate reports as requested
- Works in conjunction with other staff to coordinate new system placements, develop leads, promote upgrades and contract renewals etc.
- Maintains routine contact with existing customer base
- Travel out of country may be necessary upon request for product training
- Domestic Travelling frequency at around 50%.

Requirements:

- BE/BTech Electrical/ Electronics Engineering,



related degree with knowledge in the biotechnology/biomedical industry.
- Minimum 3 to 5 years relevant experience
- Must be highly motivated and have strong problem-solving ability
- Excellent verbal and written communications skills
- Must have valuable technical abilities
- Must be able to work independently and as a team player
- Computer experience and literacy a must
- Familiarity with field optical alignments, robotics, electrical/electronics, and mechanical systems
- Knowledge and skills typically acquired through previous positions in fast-paced corporate environments which involved responsibility for similar work
- Preferred Experience/Education/Skills:

- Experience managing clinical & Diagnostic Customers is a plus

Interested candidates can share their resume at [email protected].

📌 Field Service Engineer (Mumbai)
🏢 Premas Life Sciences
📍 Mumbai