Meet the Team

The Customer Experience (CX) organization helps customers realize the full value of Cisco s technology investments by driving successful adoption, innovation, and business transformation

This team serves as trusted advisors to some of Cisco s largest global customers, helping them architect and implement complex, multi-domain solutions while accelerating AI-driven transformation

By combining deep technical expertise, strategic business alignment, and customer-centric engagement, the team enables organizations to achieve measurable outcomes and long-term success

Your Impact

As a Technical Authority and Strategic Architecture Leader, you will bridge Cisco s technology portfolio with customer business objectives, designing and delivering innovative, AI-powered solutions that drive transformation at scale

You will work closely with customer executives, Cisco account teams, and global cross-functional stakeholders to create architecture strategies, guide technology decisions, and ensure successful adoption of Cisco solutions

This role offers the opportunity to influence global initiatives, lead complex engagements, and shape the future of AI-driven customer success

Serve as a technical authority and thought leader across multiple technology domains, architecting and integrating AI-driven solutions that deliver transformative business outcomes

Lead and influence global cross-functional teams including PMs, PgMs, SDMs, CEs, TLs, sales teams, partners, and customer stakeholders to successfully deliver complex, multi-architecture solutions

Shape strategic engagements with executive-level customer leaders, aligning Cisco s portfolio to customer business objectives and driving measurable business transformation

Develop and execute customer architecture strategies, success plans, implementation roadmaps, risk mitigation plans, and adoption frameworks to maximize technology value and long-term outcomes

Drive innovation by embedding AI, automation,



and digitization into customer environments while mentoring technical teams, contributing to industry thought leadership, and sharing best practices across Cisco

Minimum Qualifications

Bachelor s degree with 12+ years of related experience, Master s degree with 8+ years of related experience, PhD with 5+ years of related experience, or equivalent relevant work experience

Expert-level certification (eg, CCIE) or equivalent advanced industry-recognized certification

10+ years of experience designing, implementing, and leading enterprise-scale solutions across multiple technology domains and architectures

Demonstrated experience leading global, cross-functional teams and managing complex customer engagements involving multiple stakeholders and business units

Proven expertise in architecture strategy, technology transformation, and customer success initiatives, including AI/ML, automation, cloud, networking, security, or data platform solutions

Preferred Qualifications

Strong executive presence with the ability to influence C-level stakeholders and translate technology strategies into business outcomes

Deep understanding of AI, machine learning, automation, and emerging technology trends, including their ethical and strategic application within enterprises

Experience driving adoption, expansion planning, renewals, and long-term customer success programs within large enterprise environments

Exceptional communication, presentation, and thought leadership skills, including experience presenting at industry conferences, executive briefings, or customer forums

Proven ability to mentor technical professionals, foster innovation,



and build high-performing teams across geographically distributed organizations

#WeAreCisco

#WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all

Our passion is connection we celebrate our employees diverse set of backgrounds and focus on unlocking potential

Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage

Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best

We understand our outstanding chance to bring communities together and at the heart of that is our people

One-third of Cisconians collaborate in our employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference

Dedicated paid time off to volunteer allows us to give back to causes we are passionate about

Our purpose, driven by our people, is what makes us the worldwide leader in technology that powers the internet

Helping our customers reimagine their applications, secure their enterprise, transform their infrastructure, and meet their sustainability goals is what we do best

We ensure that every step we take is a step towards a more inclusive future for all

Take your next step and be you, with us!

Why Cisco

At Cisco, we re revolutionizing how data and infrastructure connect and protect organizations in the AI era and beyond

We ve been innovating

scale

Because our solutions are everywhere, our impact is everywhere

We are Cisco, and our power starts with you

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Customer Delivery Architect (Mumbai)
🏢 Cisco
📍 Mumbai