Opportunity with SGS India for the position of Assistant Manager - IT | Location - Vikhroli

Company Profile: Established in 1878, SGS transformed grain trading in Europe by offering cutting-edge agricultural inspection services. SGS is the world's leading inspection, verification, testing and certification MNC. We are recognized as the global benchmark for quality and integrity. With more than 96,000 employees, we operate a network of more than 2,700 offices and laboratories around the world. We cater quality services to 9 Businesses in India like Consumer & Retail Services, Oil & Gas, Industrial services, AFL, Minerals etc.

Kindly visit our Global Website: www.sgs.com

India Website: www.sgsgroup.in

Qualification - Graduate in B. SC. IT or B.Tech in Information Technology

Location - Vikhroli

Minimum - 7 - 10 Years

Preferred:

- Role requires high ownership due to audit-critical responsibilities
- Exposure to automation tools (PowerShell, Power Automate, etc.) will be an advantage
- Experience in regulated environments (ISO/TISAX) preferred

Hands-on experience with:

Active Directory/Azure AD, Microsoft 365 administration, ITSM tools (e.g., ServiceNow or equivalent), Quality management and training, IT Audits

Job Description:

Primary Responsibilities

- Manage and govern IT operations with a focus on Active Directory (AD) administration, O365 account lifecycle and license management, and end-user compliance.
- Ensure adherence to ISMS, ISO, and internal audit requirements through proper documentation and controls.
- Drive training initiatives, quality assurance,



and continuous improvement across IT service delivery.

Specific Responsibilities:

Active Directory & Access Management and Operations:

- Manage Active Directory & M365 users, groups, and permissions
- Perform periodic account validation, access reviews, and cleanup activities
- Coordinate with IAM and security teams for audit requirements and maintain accurate, audit-ready access logs and documentation
- Support team with technical guidance on Desktop/Laptop Imaging and build related issues.
- License Management:
- Manage allocation, optimization, and tracking software licenses (e.g., M365, enterprise tools)
- Ensure cost optimization and compliance with licensing agreements
- Generate periodic license utilization reports, review and renewals
- MCS Controls & Audit Compliance:
- Execute IT controls introduced under MCS framework (audit-relevant controls)
- Maintain evidence and documentation for internal and external audits
- Support audit activities (ISO 27001, TISAX, customer audits)
- Operational risk tracking Maintain a risk/action tracker for recurring operational gaps such as delayed closures, missing evidence, license misuse, unresolved access issues, and aging tickets.




- Operational Governance & Continuous Improvement
- Implement and monitor internal IT operational controls
- Identify process improvement opportunities aligned with ISMS/TISAX
- Drive standardization and automation of recurring IT operations
- Coordinate with internal IT teams, business users, and audit stakeholders
- Support escalations and ensure timely resolution of access and compliance issues
- Support endpoint inventory validation, device compliance checks, laptop imaging governance, and coordination for missing/non-compliant assets.
- Problem Management and Knowledge Management of IT operations
- User experience improvement Track user feedback, repeated complaints, VIP/business escalations, and drive action plans to improve service experience.
- Training, Quality & Process Governance
- Develop training programmes and implement quality controls to improve ticket handling and service delivery.
- Develop and maintain SOPs, knowledge base articles, and standardised processes to address recurring issues effectively.
- Prepare RAG analysis, conduct calibration and implement Quality controls
- Prepare Service level improvement plan, align and execute in line with Operations teams
- Vendor & Stakeholder Management
- Coordinate with vendors for attendance, Billing and documentation.
- Coordinate with internal IT teams, business users, and audit stakeholders
- Support escalations and ensure timely resolution of access and compliance issues

Interested candidates kindly share your updated CV on [email protected]

📌 Assistant Manager - IT (Mumbai)
🏢 SGS India
📍 Mumbai