Key Responsibilities

- Provide first-level technical support for desktops, laptops, printers, and peripherals.
- Install, configure, and troubleshoot Windows operating systems and Microsoft Office applications.
- Diagnose and resolve hardware, software, and basic network-related issues.
- Configure and support Microsoft Outlook and Office 365 applications.
- Install, update, and maintain antivirus software and security patches.
- Handle user account-related activities such as password resets and access requests.
- Respond to incidents and service requests through the ticketing system, phone, email, or remote support.
- Escalate unresolved or complex issues to the L2 support team.
- Maintain accurate documentation of incidents, resolutions, and asset information.




- Coordinate with vendors for hardware repairs and replacements when required.
- Ensure compliance with IT policies, security standards, and SLA commitments.

Required Technical Skills

- Windows 10/11 installation and troubleshooting
- Microsoft Office 365
- Microsoft Outlook configuration and troubleshooting
- Basic Active Directory user management
- Basic TCP/IP, LAN, Wi-Fi, DNS, and DHCP knowledge
- Printer installation and troubleshooting
- Desktop and laptop hardware troubleshooting
- Remote support tools
- ITSM/Ticketing tools (ServiceNow, Freshservice, ManageEngine, etc.)

📌 Technical Support Engineer (Thane)
🏢 Futurecalls Technology
📍 Thane