About the Role:

The IT Operations team at SP Dow Jones Indices (SP DJI) owns and maintains the production IT systems that underpin SP DJI's index platforms and applications, ensuring their high availability. We prioritize service excellence, collaborative problem-solving, and continuous improvement while working with global stakeholders across business operations, infrastructure, and development teams to support the robustness of SP DJI's critical index platforms.

Responsibilities and Impact:

- Provide daily Level-2 production support for Index Data Platforms, ensuring high availability and timely resolution of issues to maintain business continuity
- Monitor and validate daily data load jobs, proactively identifying failures and performance degradation before they impact business operations
- Support historical data migration activities, including validation, reconciliation, and issue resolution to ensure data integrity across platforms
- Respond to critical production incidents with immediate workarounds and drive restoration efforts to meet stringent business continuity requirements
- Partner with business operations teams to deliver technical and data support, investigating data queries and resolving operational issues efficiently
- Perform comprehensive root-cause analysis, track defects through resolution, and collaborate with engineering teams to implement permanent fixes
- Lead post-incident reviews and ensure corrective and preventive actions are documented, tracked, and implemented to prevent recurrence
- Execute disaster recovery processes and coordinate change management activities including approvals and release coordination with global teams




- Maintain and continuously improve support documentation, runbooks, and procedures while communicating effectively with global customers and stakeholders

What We're Looking For:

Basic Required Qualifications:

- Bachelor's degree in Computer Science, Information Systems, or Engineering, or equivalent demonstrated work experience in production support environments
- 3-5 years of hands-on experience in Level-2 application and data production support with proven track record of issue resolution
- Proficiency with database technologies such as Microsoft SQL Server, Oracle, PostgreSQL, or other relational databases, including PL/SQL troubleshooting and stored procedures
- Experience with enterprise application technologies including Microsoft .NET (C# MVC), Java, RDBMS, and modern web frameworks
- Robust experience with cloud platforms such as AWS services including ECS, EC2, RDS, S3, CloudWatch, EMR, Lambda, Glue, or equivalent cloud technologies
- Proficiency with monitoring and observability platforms such as Datadog, Dynatrace, Grafana, or similar monitoring solutions

Additional Preferred Qualifications:

- Experience with DevOps practices and CI/CD pipeline management using tools like Jenkins, Azure DevOps, GitLab CI, or similar automation platforms
- Familiarity with ITSM processes and tools such as ServiceNow, PagerDuty, or similar incident management platforms for enterprise support workflows
- Knowledge in Financial Services with experience in Index/Benchmarks, Asset Management, or Portfolio Investment domains
- Experience working with large datasets across Equity, Commodities, Forex, Futures, and Options asset classes in production environments

📌 Application Support Analyst (Mumbai)
🏢 S&P Global Market Intelligence
📍 Mumbai