We are seeking a detail-oriented and technically skilled IT Analyst / Technical Business Analyst with a strong background in the Claims domain and added advantage in hands-on expertise in API frameworks and API testing tools. The ideal candidate will bridge the gap between business requirements and technical execution, ensuring successful delivery of technology solutions that support claims operations. The candidate should also bring a strong understanding of databases, systems integration, and metrics interpretation to drive efficiency and innovation in claims processes.

Key Responsibilities:

Claims Domain Expertise:

- Work closely with the Claims team to gather, analyse, and translate business requirements into technical solutions.
- Would be able to write User Stories in JIRA .
- Understanding of full claims lifecycle from intimation till payment.
- Identify areas for automation, system enhancements, and digital transformation within claims workflows.
- Ensure that solutions adhere to industry best practices and compliance standards in the claims domain.

API Framework and Testing Tools Proficiency:

- Design and test APIs related to claims processing using tools like Postman, Insomnia, Swagger, or cURL.
- Collaborate with developers and third-party vendors to ensure seamless API integrations with claims platforms and other core systems.
- Document API endpoints, manage collections, and support end-to-end testing processes.
- Utilize API testing tools to simulate real-world scenarios, ensuring APIs are productive, secure, and meet functional requirements.

Technical & System Analysis:





- Act as a liaison between business stakeholders and IT teams to ensure solutions meet claims business needs.
- Perform system analysis and support solution design for claims modernization and integration projects.
- Participate in technical discussions to provide domain context and clarify business logic.
- Ensure technical feasibility of proposed solutions and communicate potential risks.

Database and Architecture Understanding:

- Understand and analyze claims data stored across various database systems.
- Collaborate with engineering teams to design scalable and efficient database models for claims data management.
- Ensure data integrity and compliance with regulatory standards in claims reporting.
- Optimize data structures to improve claims processing efficiency.

Metrics & Reporting:

- Define and track KPIs for claims performance (e.g., claims cycle time, accuracy, resolution rates).
- Leverage analytical tools to extract insights and recommend process improvements.
- Support the development of dashboards and reports that provide real-time visibility into claims operations.
- Utilize data-driven insights to influence decisions and recommend solutions for improving claims handling.

Project & Product Collaboration:

- Contribute to the creation of product and system roadmaps from a claims perspective.




- Engage in agile ceremonies (stand-ups, sprint planning, retrospectives) to ensure smooth project execution.
- Coordinate user acceptance testing (UAT) and validation of new features related to claims.
- Ensure alignment of technical solutions with business priorities and claims objectives.

Qualifications and Experience:

- Bachelors or Masters degree in Computer Science, Information Systems, or a related field.
- 3–5 years of experience in a technical analyst or business analyst role, preferably within the Motor insurance claims or healthcare claims domain.
- Strong hands-on experience with API testing tools (e.g., Insomnia, Swagger, or cURL).
- Proficient in SQL and understanding of relational database architecture.
- Experience working with cross-functional teams including claims adjusters, developers, and QA.
- Added advantage – for understanding of SDLC, agile methodologies, and system implementation lifecycles.
- Excellent documentation, problem-solving, and communication skills.
- Experience with claims platforms (e.g., Guidewire, Duck Creek, Facets, or custom-built systems) is a plus.

Preferred Skills:

- Strong analytical thinking with an eye for detail and process optimization.
- Experience in defining user stories, test cases, and coordinating UAT.
- Knowledge of industry standards, regulations, and compliance requirements for claims processing.
- Familiarity with AI or automation tools used in claims processing (e.g., fraud detection, claims triage).
- Experience with machine learning applications for claims (e.g., predictive modeling).

Regards,

Khushi

📌 IT Analyst (Mumbai)
🏢 ICICI Lombard
📍 Mumbai