Role - VIP Support Engineer

Location - Andheri, Mumbai

Exp - 5+ years

6 days working, Rotational shift

Profile Summary Highly skilled and dependable End-User Support Engineer with extensive experience delivering VIP-level IT support to senior executives including MD, CEO, CTO, and COO. Proven expertise in providing rapid, precise troubleshooting across macOS, Windows, iOS, and Android platforms.Strong command over Microsoft 365 troubleshooting, including Outlook, Teams, OneDrive, and SharePoint, ensuring seamless executive productivity. Adept at handling high-pressure situations with professionalism, confidentiality, and minimal disruption to business operations.Fluent in English, Hindi, and Gujarati, with excellent communication skills to bridge technical and non-technical interactions effectively.

Key Skills & Expertise

Device & Operating System Support

- Advanced support for MacBook / macOS environments
- Expert troubleshooting of Windows 10/11 laptops and desktops
- Strong experience with Microsoft Surface devices
- Setup and support for iPads (iOS) and Android devices
- Device security: encryption, hardening, and MDM/Intune management

Microsoft 365 & Productivity Tools

- Strong hands-on expertise in Microsoft 365 (M365) support:
- Outlook (email issues, OST/PST, profile configuration)
- Teams (meetings, audio/video troubleshooting, connectivity)
- OneDrive & SharePoint (sync issues, access permissions)

- Troubleshooting:

- Email sync and calendar issues
- Authentication and MFA-related problems
- VPN, ZPA, and secure access tools

- Quick resolution support for VIP users with minimal downtime

Hardware, Network & Connectivity

- Printer and scanner setup (Wi-Fi, network, USB)




- Laptop/desktop hardware diagnostics and troubleshooting
- Basic LAN/WAN troubleshooting (IP, DNS, DHCP issues)
- Wi-Fi configuration, performance optimization, and coverage troubleshooting

VIP / Executive Support

- Dedicated IT support for CXO-level stakeholders
- Immediate response and resolution of critical issues
- On-site support during board meetings, presentations, and conferences
- Maintain confidentiality, professionalism, and discretion
- Ability to work extended hours and under pressure

Communication & Interpersonal Skills

- Strong communication in English, Hindi, and Gujarati
- Excellent customer service and stakeholder management skills
- Ability to explain technical issues in a straightforward, user-friendly manner
- Effective coordination with backend IT, network, and security teams

Responsibilities

- Provide dedicated IT support to MD, CEO, CTO, COO, and VIP users
- Setup, configure, and manage:
- MacBooks, Windows laptops, iPads, and mobile devices

- Troubleshoot:

- Hardware, software, network, and connectivity issues

- Deliver fast and effective M365 troubleshooting support
- Manage local IT infrastructure:

- Wi-Fi, printers, and branch-level IT issues

- Maintain documentation and ensure adherence to IT policies and compliance

Ideal Candidate Profile

- Strong expertise in both Windows and macOS ecosystems
- Advanced knowledge of Microsoft 365 troubleshooting and support
- Fast decision-making and problem-solving skills
- Ability to remain calm and professional under pressure
- High level of ownership, accountability, and confidentiality
- Capable of handling multiple VIP requests simultaneously

Interested candidates can share updated resume at [email protected]

📌 Job Opening - VIP Support Engineer (MAC) - Andheri (Mumbai)
🏢 Team Computers
📍 Mumbai