Job Description

Role : Business Associate – Client Servicing
Job location : Goregaon (West), Mumbai
Department : Client Servicing

This job role includes rotational shifts and rotational week offs

shift timings: 6 am to 3 pm/10 am to 7 pm/3 pm to 12 midnight

About us: Crimson Interactive

We are a technology-driven product and services company that serves the needs of corporates and the entire STEM ecosystem globally. Our comprehensive AI & NLP driven solutions aim to help global stakeholders across a variety of industries and profiles to create an impact on society by supporting them to make their research, information, multimedia content etc. publication-ready. Our dynamic service and technology suite supports international publishers a gate-way to enter & flourish in China’s STEM ecosystem. We operate globally through 10 international offices across key knowledge hubs.

To know more visit: www.crimsoni.com

FLEXIBILITY | COMPETITIVE COMPENSATION | JOB SECURITY | PROFESSIONAL & FINANCIAL GROWTH

Roles and Responsibilities:

Efficiently handle the customer service operations for international clients spread across 89 countries

To convince and convert clients in order to meet revenue targets





Work in collaboration with the Project Management Team for efficient project management.

Shoulder responsibility for effective email communication with international clients and the home team.

Handle client inquiries via Emails, calls, and chats to provide appropriate solutions, thereby increasing business

Work in collaboration with the Marketing team for the implementation of strategies

Manage B2B accounts and handle client calls effectively.

Desired Candidate Profile:

Graduates from any field/ MBA Freshers

Desirable: 1 year of experience in a Customer service role

Desirable: Knowledge about Scientific Publications and STEM industry

Knowledge of MS Office

Coordination and effective decision-making skills

Valuable verbal and written communication skills

Ability to prioritize tasks according to urgency and impact

Should be flexible to work in rotational shift timings: 6 am to 3 pm/10 am to 7 pm/3 pm to 12 midnight

Should be flexible to work in rotational Saturday and Sunday working environments.

Connect with us on, LinkedIn, Facebook, Twitter & Instagram to remain abreast with the latest developments - https://www.crimsoni.com/

📌 Client Servicing (Mumbai)
🏢 Crimson Interactive
📍 Mumbai