Customer Success Manager (Collections Domain)

Experience: 37 years Function: Customer Success / Account Management Domain:

Collections / Debt Management (preferred)

About the Role:

We are looking for an experienced Customer Success Manager (CSM) to own and manage client accounts end to end. The ideal candidate combines robust client-facing communication skills with domain knowledge of the collections space. You will act as the primary point of contact for clients understanding their needs, driving adoption, resolving challenges, and continuously identifying opportunities to add value through solutions, alternatives, and workarounds.

This is a client-centric role suited to someone who is proactive, solution-oriented, and able to balance customer expectations with business goals.

Key Responsibilities

- Own and manage the end-to-end lifecycle of assigned client accounts, serving as

the primary point of contact.

- Engage regularly with clients to build strong relationships, understand their business objectives, and ensure satisfaction.
- Understand client requirements in depth and translate them into actionable solutions in coordination with internal teams.
- Provide timely solutions to client issues and requests, ensuring commitments and SLAs are met.
- Gather new and evolving requirements from clients and channel them back to product/delivery teams.
- Propose alternate solutions and workarounds where standard offerings do not fully meet client needs,



ensuring continuity and satisfaction.
- Drive product/service adoption, retention, and account growth through proactive engagement.
- Monitor account health, anticipate risks, and take preventive action to safeguard client relationships.
- Coordinate cross-functionally with product, delivery, and support teams to ensure smooth resolution and delivery.
- Maintain clear documentation of client interactions, requirements, and resolutions.

Required Skills & Qualifications

- 3 - 6 years of experience in Customer Success, Account Management, or a client-facing role.
- Working knowledge of the collections / debt management domain is strongly preferred.
- Excellent communication skills verbal and written with the ability to engage confidently with clients at multiple levels.
- Strong problem-solving and solution-oriented mindset, comfortable proposing alternatives and workarounds.
- Proven ability to manage client accounts end to end independently.
- Ability to understand business requirements and coordinate effectively with internal stakeholders.
- Strong ownership, dependability, and a proactive, customer-first attitude.
- Bachelor's degree (or equivalent);

Good to Have

- Prior experience working with collections platforms or lending/financial services clients.
- Exposure to product feedback loops and requirement-gathering processes.
- Basic knowledge of technology to map the technical requirements like integrations etc.

📌 Customer Success Manager (Collections Domain) (Mumbai)
🏢 Perfios software solutions
📍 Mumbai