- Candidate expectation & Responsibilities: Position Overview The Delivery Head a senior leadership role accountable for endtoend delivery of Finance & Accounting (F&A;) operations for a large engagement
- The role owns service delivery excellence, financial performance, client satisfaction, and transformation agenda
- This position requires a strong blend of domain expertise in F&A;, largescale delivery management, stakeholder leadership, and continuous transformation to drive business outcomes, margin improvement, and account growth
- Key Responsibilities Delivery & Strategic Leadership Own overall delivery strategy and execution for F&A; services across CBG & CMI accounts, aligned to enterprise objectives and client outcomes
- Act as the executive delivery owner for large and strategic engagement, ensuring consistent performance against SLAs, KPIs, and contractual commitments
- Operational Excellence Lead end-to-end delivery of Finance & Accounting services including Accounts Payable, Accounts Receivable, Record to Report, FP&A;, Tax, Treasury, and Management Reporting
- Ensure secure, scalable, and compliant operations while managing high transaction volumes and complex client requirements
- Client & Stakeholder Management Serve as a trusted advisor and escalation point for client leadership, ensuring proactive governance, issue resolution, and value creation
- Identify opportunities for process optimization, scope expansion, and transformation-led growth within existing accounts
- Transformation & Process Optimization Drive continuous improvement through Lean, Six Sigma, automation, analytics, and digital enablement initiatives
- Lead transformation programs focused on productivity gains, cycle time reduction, accuracy improvement, and cost optimization
- Financial Ownership Own P&L; for assigned portfolios, including revenue assurance, cost optimization, margin improvement, and financial governance
- Track and drive efficiency levers to meet profitability and growth targets
- People & Talent Leadership Build, mentor, and lead large,



multi-location delivery teams including Delivery Managers, Process Leads, and Subject Matter Experts
- Foster a performance-driven culture with focus on capability building, leadership pipeline, and employee engagement
- Risk, Compliance & Governance Ensure full compliance with regulatory standards, internal controls, client policies, and audit requirements
- Proactively manage delivery risks, data security, and business continuity
- Technology & Innovation Enablement Champion adoption of automation platforms, intelligent workflows, analytics, and AIled solutions to enhance delivery efficiency and client value
- Partner with technology and transformation teams to futureproof service delivery
- Reporting & Governance Provide regular executive-level reporting to senior leadership and clients, covering delivery health, financial performance, risks, and improvement actions
- Lead structured governance forums including MBRs, QBRs, and executive reviews
- Qualifications & Experience Bachelors degree in finance, Accounting, Business Administration, or related discipline; CA /ICWA preferred
- 25+ years of experience in F&A; operations with significant delivery leadership exposure in BPS environment
- Proven experience managing large engagements with strategic outlook- end to end ownership is key
- Strong understanding of global finance trends, evolving operating models, risk and compliance understanding
- Demonstrated success in leading digital transformation Experience managing geographically distributed teams and global clients -Manufacturing exposure will be an added strength
- Key Competencies Executive Delivery Leadership Client Partnership & Influence Operational & Financial Acumen Transformation & Change Leadership Risk & Governance Management People Leadership & Succession Development Strategic Thinking & Decision Making Technology & Digital Enablement Location & Travel Base location as per organizational requirement- Thane-Mumbai/Electronic City Bangalore Willingness to travel to client locations and delivery centers as needed

Contact Person: Hemalatha

Email: [email protected]

📌 F&A Delivery Head - AVP / VP (Mumbai)
🏢 Golden Opportunities
📍 Mumbai