Roles and Responsibilities :
- Handle customer inquiries, resolve issues, and provide solutions via phone calls in a skilled and courteous manner.
- Process customer requests, troubleshoot problems, and escalate complex issues to senior team members when necessary.
- Maintain accurate records of all interactions with customers using CRM software or other tools.
- Meet performance targets for quality metrics such as first call resolution rate, average handling time, and customer satisfaction ratings.
Job Requirements :
- 0-2 years of experience in an international BPO environment specifically handling US processes.
- Excellent English communication skills with good pronunciation and grammar.
- Ability to work on an international voice process with diverse accents and dialects.
📌 Voice Process Customer Service Executive (Mumbai)
🏢 TP
📍 Mumbai