Job Purpose

The Lead - Total Rewards & Shared Services is responsible for designing, managing, and continuously enhancing the organization's compensation, benefits, payroll governance, HR operations, and employee lifecycle processes. The role will drive Total Rewards strategies aligned with business objectives while ensuring efficient delivery of HR shared services, process excellence, compliance, employee experience, and operational effectiveness across the organization. The incumbent will partner closely with business leaders, HR Business Partners, Finance, and external vendors to ensure competitive rewards practices, process standardization, and service delivery excellence.

Qualification and Experience

1. MBA / PGDM in Human Resources from a recognized institute

2. Additional certifications in Compensation & Benefits, Rewards Management, HR Analytics, or HR Operations will be an advantage

3. 815 years of progressive HR experience with significant exposure to Compensation & Benefits, Payroll, HR Operations, Shared Services, and HR Governance

4. Experience in retail, hospitality, FMCG, QSR, or large multi-location organizations preferred

Key Responsibilities:

Total Rewards

- Design, review, and administer compensation structures, salary benchmarks, incentive programs, and reward frameworks.
- Lead annual compensation review cycles including merit increases, promotions, bonus payouts, and market benchmarking.
- Ensure competitiveness of compensation and perks programs through market intelligence and industry best practices.
- Manage employee benefits programs including insurance, wellness, retirement, and other employee offerings.
- Conduct compensation analytics and provide insights to support talent attraction, retention, and workforce planning.
- Ensure governance and compliance of all compensation and benefits processes.

HR Shared Services & Operations

- Lead HR shared services operations covering employee lifecycle processes including Medical, Background verification, Insurance, Vendor Management & Onboarding.
- Drive process standardization,



automation, and continuous improvement initiatives across HR operations.
- Establish and monitor service delivery standards, SLAs, and operational metrics.
- Ensure accuracy, integrity, and confidentiality of employee data and HR records.
- Oversee payroll governance and coordinate with internal and external stakeholders for timely and accurate payroll processing.
- Drive employee-centric HR service delivery and resolution of operational queries.

Compliance & Governance

- Ensure adherence to applicable labor laws, statutory requirements, and company policies.
- Support internal and external audits related to HR operations, payroll, and rewards processes.
- Develop and maintain HR policies, SOPs, controls, and governance frameworks.

Stakeholder Management

- Partner with HR Business Partners and business leaders on reward-related decisions and workforce initiatives.
- Collaborate with Finance for budgeting, cost analysis, and manpower planning activities.
- Manage relationships with external vendors, consultants, and service providers.

Team Leadership

- Lead and develop a high-performing Total Rewards and Shared Services team.
- Build capability, establish performance standards, and foster a culture of operational excellence and continuous improvement.

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Required knowledge, skills and abilities

- Strong expertise in Compensation & Benefits design and administration.
- Deep understanding of HR Operations, Shared Services, and Employee Lifecycle Management.
- Knowledge of payroll processes, statutory compliance, and labor regulations.
- Strong analytical and data interpretation skills with proficiency in HR metrics and reporting.
- Experience with HRMS, payroll systems, and process automation tools.
- Project management and process improvement capabilities.
- Excellent stakeholder management, influencing, and communication skills.
- Strong problem-solving, governance, and decision-making abilities.
- Ability to manage multiple priorities in a fast-paced, multi-location environment.
- High attention to detail, confidentiality, and customer-service orientation.

📌 Lead- Total Rewards (Mumbai)
🏢 Starbucks
📍 Mumbai