Designation :- Team Leader

Process :- Sales / Customer Service

Qualification :- Graduate Mandatory

Key Responsibilities

- Manage and lead a team of customer service or sales executives.
- Monitor daily team performance and ensure targets are achieved.
- Motivate team members to meet productivity and quality goals.
- Conduct regular team meetings, coaching sessions, and performance reviews.
- Handle customer escalations and provide timely resolutions.
- Ensure adherence to company policies, processes, and compliance requirements.
- Monitor attendance, scheduling, and workforce management.
- Analyze team performance reports and prepare MIS reports.
- Identify training needs and coordinate with the training team for skill development.
- Drive sales performance and achieve revenue targets (for sales processes).
- Maintain high levels of customer satisfaction and service quality.
- Collaborate with Operations, Quality, and HR teams for smooth business operations.

Interested candidates please share resume on [email protected] and call me on (phone hidden) o

📌 Required Team Leader (Mumbai)
🏢 Digitide Solutions
📍 Mumbai