Skill required: Network Operations - Problem Management

Designation: Network Services Operation Associate

Qualifications: Any Graduation

Years of Experience: 1 to 3 years

What would you do Rapidly restore services, minimize customer impact, and eliminate repeat incidents through strong troubleshooting and RCA.

What are we looking for

- Preferred 1 to 3 years of overall experience, with preference in Telecom program management/ IT Service Assurance
- Degree in Telecom Engineering, or any graduate with telecom/IT Infrastructure project management and service assurance knowledge.
- Robust TCP/IP, routing, switching fundamentals
- Troubleshooting MPLS, DIA, Voice, Wireless services
- NMS tools (Netcool, SolarWinds, Nagios, etc.) these are platforms to monitor, detect analyse in real time
- Ticketing tools (ServiceNow / Remedy)
- Structured RCA methodology
- Excellent overall and written communication skills
- Performance Management Skills: Average Time to Restore
- SLA compliance




- Repeat incident rate
- Quality of RCA
- Packet analysis (Wireshark conceptual or hands-on)
- CLI exposure (routers, firewalls)
- Automation scripting awareness
- Customer communication experience

Roles and Responsibilities:

- Perform L2/L3 troubleshooting for service incidents
- Analyse alarms, logs, and performance metrics
- Identify root cause (network, config, hardware, vendor)
- Restore services within SLA
- Create RCAs and preventive recommendations
- Collaborate with OTA to fix design/config gaps
- Support major incident management (MIM)

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Network Support Analyst/Associate (Mumbai)
🏢 Sigma Allied Services
📍 Mumbai