To work in a senior role in the team, take on extra responsibilities like Checking, Authorising, Training, Error analysis, root cause analysis, suggest solutions to improvise the quality of the team along with contributing to the daily production in the team.
Key Accountabilities and main responsibilities
Strategic Focus
- To be a team player, maintain valuable working relationships with colleagues, collaborate with others to achieve the team s goals.
Operational Management
- Suggest and identify process improvements/ process simplification ideas that positively impact efficiencies, quality standards and customer experience across the business
- Complete mandatory training by the required due date.
- To create & up keep Business Process Manuals & Make training manuals.
- To work as a Subject Matter expert in the team.
- To ensure the quality and productivity of ones/ self-production exceeds expectations.
People Leadership
- To be a mentor to the new joiners or colleagues who need assistance.
- Work collaboratively across the firm to achieve the Goals of the team / company
Governance & Risk
- To assist with query handling, quality error analysis, identify root cause and help with solutions to close the gaps.
Experience & Personal Attributes
- Good knowledge of Microsoft Office. Knowledge of writing Macros would be of added advantage.
- Effective communication skills, both written and verbal
- Prioritisation and time management skills, demonstrating flexibility and ability to work autonomously
- Demonstrates good teamwork ethics, showing willingness to assist peers and take on additional tasks
- Able to maintain a high degree of accuracy and attention to detail
- Actively seeks out self-improvement, career development opportunities and feedback
- Ability to work on tight deadlines and follow processes
- Basic understanding of relevant industry knowledge and commercial impacts
- Takes ownership of role, responsibilities, and understands the impact on the wider team
- Willingness to work in Rotational Shifts
- Should have a can do mentality.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.