Provide L1 production support for VisionPLUS credit card issuing applications to ensuring business

Card Operation

Handle incidents/month through ServiceNow with consistent 100% SLA adherence, performing triage, impact analysis, and functional troubleshooting.

Performed SMS alert testing and end-to-end validation for customer communications and transaction notifications.

Execute VISA Direct data validation and file checks to ensure correct processing and reduce data discrepancies.

Monitor batch/file flows using MFT Portal and Hive/Ambari, ensuring redundancy-free processing and timely completion of scheduled jobs.

Support generic switch-related credit card workflows by assisting in functional checks and issue resolution.

Collaborate with client stakeholders and internal teams to analyze defects, share findings, and drive fixes through structured communication.

Coordinate release testing activities, including test execution support, defect logging, and sign-off readiness

📌 Urgen Opening For Vision Plus- Application Support in Mumbai
🏢 Clover Infotech
📍 Mumbai