- Developing team members for higher productivity, drive sales and performance
- Doing real time analysis & providing regular feedback.
- Constantly monitor & review performance metrics for achievement of objective.
- Bridge with IT/HR/ Training/Quality.
- Identify relevant training needs of agents & ensure effective implementation.
- Workload management of the team to ensure the agreed throughput are achieved as per plan.
- Monitor the team quality and ensure that Quality target is met.
- To liaise with respective work center for resolution of complaints
- Daily update/Monitor dashboards
- Training the team on product/Process
- Work with AM/Managers on driving process improvement projects and regularly participate in the same
- Tracking the attendance of the team
- Track and provide feedback to the team members on their KRAs & Performance
- Follow and drive HR policies effectively in the team by maintaining transparency on the same".

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Tele Sales Executive (Mumbai)
🏢 home credit
📍 Mumbai