About the Role This is a senior, hands-on leadership role

You will lead our manual testing team and own the testing craft across our highest-stakes products

Today we have capable testers but no one owning test strategy, coverage standards, and QA process maturity at a senior level that is the gap you will fill

You will set how we test, raise the bar on the team's test design and defect quality, govern release readiness, and bring the structure (test plans, coverage tracking, traceability) that our most complex products demand

You remain hands-on you still test the hardest, highest-risk areas yourself while also leading: setting standards, mentoring testers, and owning quality outcomes across the portfolio

What You Will Own

Test strategy across products

Define how each product is tested ProSchool (education, payments, children's data), the customer-conversation analytics platform (recorded calls, dashboards), the healthcare interpreting platform, and complex client projects prioritizing by risk and data sensitivity

Process maturity that does not exist today

Build and maintain test plans, coverage matrices, and requirements traceability so testing is systematic and auditable rather than memory-based the structure our products currently lack

Leading and mentoring the testing team

Raise the team's standard of test design, edge-case thinking, and defect reporting through review, coaching, and transparent standards

Identify weak testing and fix it

Release-readiness governance

Own the sign-off discipline across products: nothing ships as tested without documented, executed coverage

Uphold QA independence from delivery pressure across the whole team

Root-cause analysis on escaped defects

Lead RCAs when a material bug reaches a client, identify how it escaped (missing coverage, bad handoff, rushed sign-off, regression not tested), and drive corrective action so it does not recur

Quality reporting to leadership

Report quality status, risks, and trends across products to the CEO, with a clear, honest picture at all times

Key Responsibilities

- Define and own the QA process and test strategy for Tier 1 products and complex client projects

Build and maintain test plans, coverage matrices,



and traceability across products

Establish testing standards for the hard areas: payment and multi-currency flows, role/permission boundaries and data isolation, sensitive- and regulated-data handling, and integration-heavy business logic

- Lead, mentor, and review the manual testing team; improve each tester s test design and defect-reporting quality

- Own release-readiness decisions and sign-off discipline; protect and model QA independence from delivery pressure

- Lead escaped-defect RCAs and implement corrective actions across the team

- Coordinate testing across multiple products and complex client projects simultaneously

- Maintain accurate records in Zoho Projects and Zoho Desk; ensure the team does the same

- Identify automation opportunities and build the case and roadmap for introducing automation over time

- Report quality metrics and risks to leadership on a regular cadence

Leadership Quality

Independence CENTRAL TO THIS ROLE You set the standard for quality independence and model it for the team

QA decisions are made on the merits of what is actually working, never on schedule or incentive pressure

When a release is not ready, you block it and you back your testers when they block it

You hold the line so your testers can hold theirs

You own final QA sign-off and override authority; in exceptional cases, only the CEO may override

We are looking for a leader with the judgment and backbone to own this

Required Qualifications

- 6+ years in QA, with 2+ years leading or mentoring a testing team

You have run a testing team, not just been a senior individual contributor

- Proven test-strategy ownership

You have built test plans, coverage frameworks, and QA processes from the ground up not just executed within someone else s framework

- Strong manual testing depth





You are still genuinely hands-on and can test the hardest areas yourself

- Release-readiness and RCA track record

You have owned go/no-go quality decisions and led root-cause analysis on escaped defects

- Complex-product experience

You have tested products involving payments, multi-tenant data isolation, or sensitive/regulated data

- Leadership and mentoring ability

You can raise a team s standard, give direct feedback, and hold testers accountable

- Integrity and independence

You hold the quality line under pressure and protect your team s ability to do the same

- Tooling

Strong with defect/issue tracking and test management (Zoho, Jira, or similar)

Preferred (Not Required)

- Ability to define and introduce a test-automation strategy over time (even if the current need is manual)

- Domain experience in payments, healthcare, edtech, or products handling children's data

- ISTQB Advanced (or equivalent) certification

- Exposure to API testing and performance testing

Interview Process

1. An initial conversation with our HR team

2. An AI-led video screening interview about your background and QA leadership experience

3. A practical exercise covering both craft and leadership: design a test strategy and coverage approach for a sample complex feature, and walk through how you would raise the standard of an underperforming testing team

4. A final discussion with the CEO

We are assessing genuine leadership and test-strategy depth be ready to walk through a QA process you built, a team you raised, and an escaped defect you root-caused and fixed

Why Join Arcitech

Own and build the QA function for high-stakes products going to market real scope, not a maintenance role

Lead a team and set the standard, with leadership that genuinely backs QA independence

Shape test strategy and, over time, the automation roadmap

Collaborative, growth-focused environment

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Senior QA Tester (Mumbai)
🏢 ARCITECH
📍 Mumbai