- Handle incoming customer calls, emails, and chats to resolve their queries and concerns in a timely and skilled manner.
- Process customer complaints, escalate issues when necessary, and provide solutions or alternatives to customers.
- Maintain accurate records of all interactions with customers using CRM software or other tools.
- Provide excellent customer service by being empathetic, patient, and courteous at all times.
Job Requirements :
- 1-2 years of experience in inbound customer service or related field.
- Excellent communication skills for effective handling of customer queries and complaints.
- Ability to work on an inbound process with multiple priorities simultaneously while maintaining accuracy and efficiency.
📌 Customer Service Executive (Thane)
🏢 Credicus Business Services
📍 Thane
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.