Role & responsibilities

- Provide dedicated IT support to VIP users and senior management for hardware, software, network, and application-related issues.
- Deliver prompt and high-quality technical assistance with minimum downtime.
- Troubleshoot desktop, laptop, printer, email, VPN, and network connectivity issues.
- Support Windows operating systems, Microsoft O365 applications, conferencing tools, and mobile devices.
- Coordinate with internal IT teams and vendors for issue resolution and escalation management.
- Handle installation, configuration, and maintenance of systems and applications.
- Maintain proper incident tracking, documentation, and follow-up through ticketing tools.
- Ensure adherence to SLA timelines and maintain high customer satisfaction standards.




- Provide support during meetings, presentations, and critical business events when required.

Required Skills:

- Excellent communication and interpersonal skills.
- Strong technical troubleshooting knowledge.
- Good understanding of networking concepts and connectivity issues.
- Ability to handle VIP users professionally and maintain confidentiality.
- Experience with desktop support, O365, Outlook, Active Directory, and remote support tools.
- Solid problem-solving skills and customer-focused approach

Preferred candidate profile

📌 VIP Engineer (Mumbai)
🏢 Team Computers
📍 Mumbai