- Manage inbound and outbound calls to resolve customer queries and concerns.
- Utilize VRM (Virtual Relationship Manager) software to track customer interactions and update records.
- Provide excellent telephone etiquette, ensuring a positive caller experience.
- Meet daily/weekly targets for call handling, sales conversion rates, and quality metrics.
Job Requirements :
- 1-7 years of experience in BPO/Call Centre workplace with expertise in voice process operations.
- Proficiency in using VRM software for managing customer relationships.
- Strong communication skills with ability to handle high-pressure situations effectively.
- Ability to work on rotational shifts including evenings, weekends, or holidays as required.