Role Overview

The Customer Relationship Manager will serve as the primary interface between clients and Matrix's Audit & Assurance delivery teams. The role is responsible for ensuring seamless execution of client engagements by coordinating multiple internal stakeholders, managing project timelines, resolving issues proactively, and delivering a superior client experience.

Key Responsibilities

- Act as the primary relationship manager for assigned client accounts.
- Manage end-to-end execution of multiple client projects and ensure adherence to timelines and quality standards.
- Coordinate with internal delivery, operations, quality, technology, finance, and support teams to ensure successful project execution.
- Conduct regular client reviews, provide project updates, and manage stakeholder expectations.
- Identify risks, resolve escalations, and drive timely closure of issues.
- Track project performance, prepare MIS/reporting, and ensure governance requirements are met.




- Support account growth by identifying opportunities for additional services within existing clients.

Skills & Competencies

- 3 to 5 years of experience in Client Relationship Management, Project Management, Customer Success, Account Management, or Operations.
- Exceptional project management and stakeholder management capabilities.
- Robust communication, presentation, and interpersonal skills.
- Proven ability to manage multiple projects and cross-functional teams simultaneously.
- Strong problem-solving, analytical, and decision-making skills.
- Ability to work effectively with senior client stakeholders and internal leadership teams.
- Experience in Audit, Assurance, Compliance, Consulting, BPO/KPO, or professional services environments will be preferred.

MBA/PGDM preferred.

📌 Customer Relationship Manager _ Audit & Assurance (Noida)
🏢 Matrix Business Services
📍 Noida