Role & responsibilities

Role: Sales Coordinator

- Order Processing: Assist with the accurate data entry and tracking of sales orders, stock transport orders (STOs), and customer returns within the SAP SD module.
- O2C Support: Support the daily Order-to-Cash (O2C) workflow to help the team meet established company SLAs.
- Day-to-Day Communication: Act as a daily point of contact for external vendors, manufacturing partners, and 3PL providers to check on fulfillment status and updates.
- Issue Escalation: Monitor basic order blocks, delivery holds, or pricing discrepancies, and flag them to Sales, Logistics, or Finance for resolution.
- KPI Tracking: Gather data and track basic vendor performance metrics, such as On-Time In-Full (OTIF) delivery and order accuracy.
- Master Data Maintenance: Assist in updating routine master data in SAP, including customer profiles, basic pricing conditions, and material records.
- Backlog Monitoring: Identify and report routine bottlenecks or delays in the vendor supply chain to supervisors before they become backlogs.
- Routine Reporting: Extract standard daily and weekly operational reports from SAP regarding pending orders, open deliveries, and fulfillment rates.
- Schedule Coordination:



Participate in regular check-ins with vendors to help align dispatch schedules with current sales demand.
- Compliance & Documentation: Ensure all assigned order files and vendor paperwork comply with standard operating procedures (SOPs) and internal guidelines.
- Admin Support: Handle clerical documentation related to vendor contracts, purchase requisitions, and Goods Receipt Note (GRN) tracking.
- Team Collaboration: Coordinate directly with warehouse and logistics personnel to monitor dispatch status and report transit delays.

Preferred candidate profile

1. Hands-on (end-user) experience in SAP SD module (Order Creation, Delivery, Invoicing, and Master Data).

2. Strong understanding of the Order-to-Cash (O2C) cycle.

3. Experience in Vendor Coordination and performance tracking (KPIs/OTIF).

4. Proficiency in solving order execution blocks, pricing issues, and delivery delays.

5. Solid coordination skills with cross-functional teams (Logistics, Finance, Procurement).

6. Excellent communication and negotiation skills for handling external vendors.

7. Microsoft Excel (VLOOKUPs, Pivot Tables) and PowerPoint knowledge for reporting.

📌 Sales Coordinator (Mumbai)
🏢 Paperboards and Specialty Papers Division (ITC PSPD)
📍 Mumbai