At Dow, we believe in putting people first and we re passionate about delivering integrity, respect and safety to our customers, our employees and the planet.

Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We re a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration. If you re looking for a challenge and meaningful role, you re in the right place.

About you and this role :

As a Senior Benefits Representative, you will be responsible for the operationalization and transaction of processes in different regions, being accountable for a broad range of benefits processes, as medical plans, savings and pension, and country specific advantages. You will need to idenfity major issues and patterns and find solutions within the established procedures. You will develop full proficiency in a range of benefits processes and procedures through job-related training and on-the-job experience, under leadership direction.

You will need to understand how multiple teams, across the geos, coordinate efforts and resources to achieve goals and be able to explain complex information to members of your own team and other teams. Time management, pro-activity, organization and sense of urgency are critical skills to be successful on this role,



together with strong cultural awareness and analytical thinking.

Responsibilities

- Acts as primary point-of-contact for benefits inquiries (via phone, chat, and e-Request), identifying and delivering solutions to employees and People Leaders.
- Delegates and escalates queries as appropriate, but remains responsible through completion.
- Tracks progress, and provides continuous feedback to requestors on status of their queries.
- Engage in improving Knowledge Base and Case Management content for their assigned discipline, based on experience.
- Supports oversight of service operations by responding to service demands as they arise (e.g., volume of calls, staff absence, chat and e-Request queries, etc.).
- Engages in and drives overall continuous improvement processes (e.g., to reduce inquiry volume).
- Involves and drives general continuous improvement processes.
- Leads data audits and analytics with a focus on benefit performance, cost and metric improvements.

Qualifications

- Bachelor s degree with a minimum of 4 years of relevant experience.
- Microsoft Office suite
- Excellent verbal and written English
- Benefits Administration

Skills

- Analytical Thinking
- Detail-Oriented
- Process-Driven
- Troubleshooting
- Interpersonal communication
- Pro-activity
- Time management
- Organizing, Planning and Prioritizing Work

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Senior Benefits Representative (Mumbai)
🏢 Dow Chemical International Private
📍 Mumbai