Branch Head(FM & LM Ops):

Job Description:

We are looking for young and dynamic Female professionals with strong leadership and operational expertise to join us as Branch Head. The role requires hands-on experience in managing branch operations, driving business growth, and ensuring smooth service delivery.

Position: Branch Head

Location: Mumbai(Western & Central line)

CTC Offered- As per market standard

Interested candidates can share there CV at [email protected]

Role & responsibilities

- Responsible for branch in bound & out bound operations within prescribed time.
- Monitoring & ensuring timely arrival and departure of vehicles from the branch.
- Responsible for all pickup and delivery activities of the branch.
- Maintaining prescribed service level of all DTDC products including PTP & E-Commerce shipments.




- Responsible for managing all customer queries arising out of the branch with the help desk of the branch customer support team.
- Ensuring branch adherence to standard operating procedure for all Operational processes.
- Managing the cost budget of the branch and upkeep of branch infrastructure.
- Play the role of administrative supervisor to all branch personnel
- KPI will be along 2 primary categories
- Service Quality
- Managing the Cost Budget of the Branch

Preferred candidate profile

Graduate with 4-6 yrs of exp into First Mile & Last Mile Operations

Should have team handling experience and excellent communication skills.

Valuable In MS-Office & Data Preparation

Perks and advantages

Mediclaim Insurance, Perks and benefits Performance Link Incentive

📌 Branch Head (Mumbai)
🏢 Dtdc Express
📍 Mumbai