- About Telefi (Division of Endimension Technology): Telefi is the teleradiology division of Endimension Technology Pvt Ltd, an AI-first company incubated at IIT Bombay.
- We provide AI-assisted radiology reporting services to hospitals and diagnostic centers across India and internationally, operating on a 24x7 model.
- Role Overview: We are looking for highly prompt, energetic, and excellent communicators to join our Customer Support team.
- You will serve as the vital link between our radiologist partners and client hospitals/diagnostic centers, ensuring smooth and timely coordination for all radiology cases.
- Key Responsibilities: Handle inbound and outbound calls, chats, and emails from hospitals, diagnostic centers, and radiologists with speed and professionalism Coordinate assignment and tracking of radiology cases between clients and reporting radiologists Follow up proactively on pending cases to ensure Turnaround Time (TAT) commitments are met Resolve client queries, complaints, and escalations promptly and courteously Communicate report statuses, delays,



or technical issues clearly to all stakeholders Maintain detailed logs of all interactions, case updates, and resolutions in the CRM/tracking system Support onboarding of new clients by explaining workflows and service processes
- Coordinate with the operations and tech teams to resolve client-side or radiologist-side issues Identify patterns in recurring issues and report to the operations team for process improvement Ensure a consistently high standard of service and maintain customer satisfaction scores
- Candidate Profile: Graduate in any stream; healthcare or science background is a plus 1-3 years of experience in customer support, client coordination, or telecalling roles
- Exceptional verbal and written communication skills in English and Hindi Ability to multitask, prioritize, and remain calm and composed in a quick-paced 24x7 environment Familiarity with healthcare terminology or radiology workflow is an added advantage
- Proficiency in MS Office and experience with CRM tools or ticketing systems Willingness to work in rotational shifts

📌 Customer Support Executive (Navi Mumbai)
🏢 Endimension
📍 Navi Mumbai