Role & responsibilities

- Provide technical support and guidance to customers on GPS tracking systems, software, and related services.
- Troubleshoot hardware and software issues related to GPS devices, fleet management platforms, and mobile applications.
- Assist customers in device installation, configuration, and calibration.
- Conduct remote diagnostics and guide users through problem resolution.
- Educate customers on best practices for using GPS tracking solutions effectively.
- Coordinate with the technical team for escalations and complex troubleshooting.
- Maintain customer records, issue logs, and resolutions in CRM or support systems.
- Provide product training and demonstrations for clients and internal teams.
- Collaborate with sales, support,



and operations teams to ensure customer satisfaction.

Preferred candidate profile

- 1-3 years of experience in Technical Support, Customer Success, or Technical Advisory.
- Experience in GPS Tracking, Telematics, IoT, Fleet Management, or SaaS is preferred.
- Good knowledge of GPS devices, software troubleshooting, networking basics, and device configuration.
- Familiarity with CRM/Ticketing tools, MS Office, and Google Maps.
- Solid communication, problem-solving, and customer handling skills.
- Willing to travel for customer onboarding, demos, and technical support, if required.

📌 Technical Support Advisor (Mumbai)
🏢 Aditi Tracking Support
📍 Mumbai