Communication Sales skills, Sales Lead Management, Counselling Customer Handling

Roles and Responsibilities:

1. Lead Handling Telephonic Counselling

- Handle inbound and outbound calls from student and parent leads.
- Provide accurate information about courses, batches, fees, and results.
- Understand student academic background and exam goals.
- Counsel students/parents and recommend suitable courses.
- Maintain high-quality call standards and professionalism.
-

2. Sales Conversion Revenue Generation

- Convert leads into confirmed admissions as per targets.
- Achieve daily, weekly, and monthly admission and revenue goals.
- Explain fee structures, discounts, and payment options clearly.
- Follow sales scripts while maintaining personalization.
- Support walk-in counselling conversions when required.
-

3. Lead Follow-up CRM Management

- Ensure timely follow-ups via calls, WhatsApp, and SMS.
- Update lead status accurately in CRM/lead management systems.
- Track warm, hot, and cold leads systematically.
- Ensure zero lead leakage.
-

4. Coordination with Counselling Operations Team

- Coordinate with academic counsellors for complex cases.
- Schedule demo classes,



counselling sessions, and campus visits.
- Share daily lead and conversion updates with the team.
- Support admission desk during peak seasons.
-

5. Customer Experience Relationship Building

- Build trust and rapport with students and parents.
- Handle objections, concerns, and basic grievances politely.
- Ensure a positive first impression of the institute.
-

6. Reporting MIS

- Prepare daily call, follow-up, and conversion reports.
- Maintain accurate sales and admission data.
- Analyze reasons for non-conversion and drop-offs.
- Share insights to improve sales strategies.
-

7. Compliance Ethics

- Follow institute sales policies and ethical counselling practices.
- Avoid misrepresentation of results or commitments.
- Ensure confidentiality of student and lead data.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Telecaller (Sales) (Mumbai)
🏢 Vijay Shekhar Academy
📍 Mumbai