- Handle customer inquiries, resolve issues, and provide solutions via phone calls.
- Resolve customer complaints in a timely and professional manner.
- Escalate complex issues to senior team members when necessary.
- Meet performance targets for call quality, productivity, and sales metrics.
Job Requirements :
- 1-5 years of experience in BPO/Call Centre workplace with focus on Customer Care/Customer Support.
- Excellent communication skills with ability to handle high-pressure situations.
- Proficiency in resolving customer queries and complaints efficiently.
- Ability to work effectively under pressure while meeting deadlines.
📌 Inbound Customer Care Executive (Navi Mumbai)
🏢 Credicus Business Services
📍 Navi Mumbai
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