Key Responsibilities

- Provide Level 1 & Level 2 technical support for Apple MacBooks, iMacs, Mac Mini, Mac Studio, and Apple peripherals.
- Troubleshoot macOS-related issues including installation, upgrades, configuration, and performance optimization.
- Diagnose and resolve hardware issues on Apple devices and coordinate repairs with Apple Authorized Service Providers whenever required.
- Support Apple ecosystem devices (Mac and iOS devices)
- Perform software installations, patch management, OS upgrades, and security updates.
- Support JAMF-managed Mac environments (preferred).
- Provide remote support using approved enterprise remote tools.
- Manage incidents, requests, and service tickets through ITSM tools.
- Maintain SLA compliance and ensure timely ticket resolution.
- Create and maintain technical documentation and knowledge base articles.




- Support onboarding and offboarding activities for employees.
- Deliver excellent customer service while maintaining high user satisfaction.

Soft Skills

- Excellent verbal and written communication.
- Strong customer service orientation.
- Ability to prioritize multiple tasks.
- Strong analytical and troubleshooting skills.
- Team player with a positive attitude.
- Ability to work under pressure and meet SLA targets.
- Good documentation skills.
- Willingness to work in rotational shifts if required.

What We Offer

- Opportunity to work with enterprise clients.
- Exposure to the latest Apple technologies.
- Career growth.
- Collaborative work setting.

📌 IT Helpdesk Specialist Mac Apple Device Support (Mumbai)
🏢 Proservz Digitech
📍 Mumbai