- Provide chat support to customers through various platforms such as web chat, email, and non-voice channels.
- Handle customer inquiries, resolve issues, and provide solutions in a timely and effective manner.
- Work closely with the backend team to ensure seamless processing of transactions and resolution of complex queries.
- Maintain accurate records of all interactions with customers using CRM software.
Job Requirements :
- 1-5 years of experience in BPO non-voice processes or similar industries.
- Strong understanding of banking products and services, including backend processes and procedures.
- Proficiency in handling multiple chats simultaneously while maintaining accuracy and attention to detail.
📌 Chat Support Executive (Navi Mumbai)
🏢 Credicus Business Services
📍 Navi Mumbai
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