Import Customer Service (International Freight Forwarding) role:

Roles & Responsibilities

- Client & Agent Coordination: Serve as the primary point of contact for international clients, overseas agents, and partners, providing proactive shipment milestones, vessel tracking, and arrival updates.
- Import Documentation Management: Efficiently handle end-to-end import documentation, including the verification of Bills of Lading (BL), processing Arrival Notices (AN), monitoring Import General Manifest (IGM) filings, and facilitating timely Delivery Order (DO) releases.
- Operational Execution: Coordinate closely with shipping lines, airlines, customs brokers (CHA), and transport teams to ensure smooth customs clearance, container de-stuffing, and final door delivery.
- Query & Billing Resolution: Manage customer inquiries, resolve billing discrepancies, generate operational invoices, and handle complaints efficiently to ensure high levels of customer satisfaction and retention

Preferred candidate profile

- Experience: 2 to 6 years of core experience in International Freight Forwarding or 3PL Logistics,



specifically handling Sea/Air Import Customer Service and Operations.
- Industry Background: Must have worked with a Freight Forwarder or international logistics provider. Candidates from manufacturing or pure domestic courier backgrounds will not be considered.
- Operational Knowledge: Solid hands-on experience with import workflows, including Arrival Notices (AN), IGM tracking, Delivery Orders (DO), and carrier coordination. Exposure to software portals like ODeX or CargoWise is a major plus.
- Communication Skills: Exceptional verbal and written English communication skills are mandatory, as the role requires daily interaction with overseas agents, global networks, and corporate clients.
- Problem-Solving: Ability to handle escalations under pressure, manage shipment delays proactively, and resolve operational or billing discrepancies efficiently.
- Education: Graduate in any stream (B.Com / BMS / BBA preferred). A diploma in Import-Export Management or Logistics is an added advantage.

📌 Import Customer Service (International) (Mumbai)
🏢 Om Logistics
📍 Mumbai