06 Aug
|
Ziphertech
|
Navi Mumbai
06 Aug
Ziphertech
Navi Mumbai
Managing training in customer service domain (voice & non-voice processes). Reviewing training materials, designing KRAs & working with ops to enhance training quality. Developing training materials, SOP & preparing training reports & dashboards.
Required Candidate profile
5-6 yrs training exp in a managerial role, 10+ yrs exp in process training (Inbound, Outbound & Non-Voice process). Solid CS/Telecom/Travel/eCommerce exp (Domestic & International process exp)
📌 Sr Manager -Process Training (Navi Mumbai)
🏢 Ziphertech
📍 Navi Mumbai