Sr Manager -Process Training (Navi Mumbai)

Sr Manager -Process Training (Navi Mumbai)

06 Aug
|
Ziphertech
|
Navi Mumbai

06 Aug

Ziphertech

Navi Mumbai

Managing training in customer service domain (voice & non-voice processes). Reviewing training materials, designing KRAs & working with ops to enhance training quality. Developing training materials, SOP & preparing training reports & dashboards.

Required Candidate profile

5-6 yrs training exp in a managerial role, 10+ yrs exp in process training (Inbound, Outbound & Non-Voice process). Solid CS/Telecom/Travel/eCommerce exp (Domestic & International process exp)

📌 Sr Manager -Process Training (Navi Mumbai)
🏢 Ziphertech
📍 Navi Mumbai

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