06 Aug
|
XL Dynamics
|
Thane
Roles and Responsibilities :
- Handle international calls from clients in the US, providing exceptional customer service to resolve their queries and concerns.
- Process transactions, answer questions, and address issues related to banking products and services.
- Maintain accurate records of all interactions with customers using CRM software.
- Escalate complex issues to senior team members or supervisors when necessary.
Job Requirements :
- 0.6-1 year of experience in an International Voice Process (IVP) environment.
- Proficiency in handling international calls, including those originating from the United States.
- Strong understanding of US processes and procedures for banking operations.
- Ability to work effectively in a quick-paced environment with multiple priorities.
📌 Customer Service Executive (Thane)
🏢 XL Dynamics
📍 Thane