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- 5+ years of hands-on ServiceNow experience.
- Robust expertise in two or more ServiceNow modules:
- o ITSM (Incident, Problem, Change, Request)
- o ITOM (Discovery, Service Mapping, Event Management)
- o ITAM / SAM
- o IRM / GRC (preferred)
- o HRSD / CSM (good to have)
- Strong scripting skills: JavaScript, Glide API, Business Rules, Script Includes.
- Experience with Flow Designer, Workflows, UI Policies, Client Scripts.
- Hands-on experience with ServiceNow integrations and CMDB.
- Strong understanding of ServiceNow architecture and data model.

Certifications

- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Implementation Specialist (CIS ITSM/ITOM/IRM, etc.)
- ServiceNow Certified Application Developer (CAD)

Nice to Have

- Experience with ServiceNow upgrades and platform performance tuning.
- Exposure to DevOps, CI/CD, and Automated Test Framework (ATF).
- Experience in global enterprise environments

📌 Service Now Business Analyst (Mumbai)
🏢 Contactx Resource Management
📍 Mumbai